How to speed up truck tyre service to reduce downtime
MICHELIN offers you a 24/7 truck tyre service called "MICHELIN ONCall " to help you out as soon as one of your trucks suffers a tyre-related breakdown. In this article we'll show you how to speed up your breakdown request with a simple trick that will help you reduce your downtime.
SUMMARY:
Every minute a truck is broken down costs your business money and causes delays. Managing breakdowns efficiently is essential to keep your fleet moving and customers satisfied. So quick responses are vital for your business.
Using a reliable and efficient truck tyre service ensures that issues are resolved with minimal disruption, helping you to maintain schedules and manage costs effectively.
This is exactly the purpose of MICHELIN ONCall.
MICHELIN ONCall is a truck tyre service designed to provide fast and efficient tyre repairs across Europe.
It combines simplicity, speed, and transparency, ensuring that your fleet is back on the road as quickly as possible. From the very first contact, you’ll know the cost up front, with no surprises or hidden fees.
MICHELIN ONCall ensures tyre repairs are handled smoothly, helping you avoid long downtimes.
Truck waiting for a technician to perform a truck tyre service on a motorway
MICHELIN ONCall is available 24 hours a day, 7 days a week throughout Europe, in 34 countries*. No matter what time of day or night your trucks need assistance, the service is there to help.
It also supports 24 languages, making communication easy for drivers and fleet managers operating across different countries.
Additionally, the transparent pricing means you know exactly how much repairs will cost, so there are no surprises.
You can consult our prices in our breakdown support document:
In addition to traditional phone support, MICHELIN ONCall provides digital tools that make managing tyre breakdowns even faster.
The Web App allows you to log breakdowns quickly and receive updates in real-time. This helps technicians locate and service the vehicle faster. This way you can cut down on delays, ensuring that your fleet is back on the road quickly.
The use of the Web App also helps to improve communication, making it easier for fleet managers to stay informed and act promptly when an issue arises.
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Accept youtube cookiesOn average, tyre breakdowns logged through the Web App are resolved in 2 hours and 30 minutes, compared to 3 hours when managed by phone or email**. This reduction in downtime can make a huge difference to your business, ensuring that your trucks get back on the road faster.
Not only do the tools save time, but they are also free to use. By incorporating these digital options into your operations, you’ll improve efficiency and minimise costs.
Customers who have used MICHELIN ONCall's digital tools report a considerable improvement in efficiency. One of the key advantages is the ability to log a breakdown request in just 2 minutes using the Web App, compared to 15 minutes over the phone**. This immediate response significantly reduces downtime. Additionally, real-time updates on the repair progress keep customers informed at all times.
Reducing downtime is essential when managing a fleet of trucks.
While the efficiency of a truck tyre service is key, any element that can speed up the response time should also be taken into account.
Contacting MICHELIN ONCall using the Web App is a great way to reduce the downtime of your trucks.
Need more advice? Discover all MICHELIN truck tyre tips
* 34 European countries: Andorra, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Macedonia, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK.
** Average length of breakdown in Europe with MICHELIN ONCall, 2021.
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