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MICHELIN ONCall

Michelin breakdown assistance, 24/7, throughout Europe

Because you should never make your customers wait,
nothing should keep your fleet off the road.

That is why Michelin created MICHELIN ONCall: the tyre breakdown service for trucks that combines simplicity, speed and efficiency. In the event of an incident on European roads, a simple call or click sets everything in motion, enabling you to:

  • Find out the cost, with complete transparency, no surprises and no mileage limits,
  • Pay a flat repair rate on French and Italian motorways,
  • Inform your customers and agree a new delivery deadline.
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MICHELIN - ONCALL - Offer Presentation (EN version)

A cost with no nasty surprises

  • A choice of new MICHELIN tyres and MICHELIN Remix at prices shown in the MICHELIN ONCall European price list
  • Flat zone-based breakdown charges, including on French and Italian motorways
  • Fast, precise billing
Download Breakdown Support (2.29Mb)

Edito oncall Freight transport

Oncall : chauffeur qui repart rapidement

Edito Visuel ONCall Chauffeur repart rapidement Help and Advice

Oncall : chauffeur qui repart rapidement

A controlled response time

  • On average, in Europe: On the road again in 2hrs 29mins,
  • A network of responsive professionals committed to meeting Michelin's quality of service standards,
  • A repair on the roadside or in the nearest centre.

A network of 3,000 professionals

  • On demand, 24/7, with no contract,
  • A call to one number in Europe,
  • A dedicated operator in 24 languages for a repair in 34 possible countries.
MICHELIN ONCall réseau de professionnels

Picto oncall réseau de professionnels Help and Advice

MICHELIN ONCall réseau de professionnels

camion sur autoroute

Background Photo ONCall camion sur autoroute Tyre

camion sur autoroute

Real-time tracking

  • An operator informs you that the breakdown is being handled and when the repair service is due to arrive,
  • Telephone contact is made with your driver at every step of the breakdown process,
  • Real-time tracking with a full breakdown report.
  • A totally transparent price for all breakdowns, anywhere in Europe
Legal notice

* Average length of breakdown in Europe with MICHELIN ONCall.

** 34 European countries: Andorra, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Macedonia, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK.

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