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MICHELIN ONCall

Michelin breakdown assistance, 24/7, throughout Europe

Because you should never make your customers wait,
nothing should keep your fleet off the road.

That is why Michelin created MICHELIN ONCall: the tyre breakdown service for trucks that combines simplicity, speed and efficiency. In the event of an incident on European roads, a simple call or click sets everything in motion, enabling you to:

  • Find out the cost, with complete transparency, no surprises and no mileage limits,
  • Pay a flat repair rate on French and Italian motorways,
  • Inform your customers and agree a new delivery deadline.

A cost with no nasty surprises

  • A flat breakdown assistance charge of €60 nationally and €90 internationally
  • A choice of new MICHELIN tyres and MICHELIN Remix at prices shown in the MICHELIN ONCall European price list
  • Flat zone-based breakdown charges, including on French and Italian motorways
  • Fast, precise billing

edito photo oncall homme devant pc full freight transport

edito visuel oncall chauffeur repart rapidement full help and advice

A controlled response time

  • On average, in Europe: On the road again in 2hrs 29mins,
  • A network of responsive professionals committed to meeting Michelin's quality of service standards,
  • A repair on the roadside or in the nearest centre.

A network of 3,000 professionals

  • On demand, 24/7, with no contract, simply by signing up at MICHELIN MyPortal,
  • A call to one number in Europe or a click on MICHELIN MyPortal,
  • A dedicated operator in 24 languages for a repair in 34 possible countries.

picto visuel oncall réseau de professionnels full help and advice

background photo oncall camion sur autoroute tyre

Real-time tracking

  • An operator informs you that the breakdown is being handled and when the repair service is due to arrive,
  • Telephone contact is made with your driver at every step of the breakdown process,
  • Real-time tracking on MICHELIN MyPortal with a full breakdown report.
  • A totally transparent price for all breakdowns, anywhere in Europe
Legal notice

* Average length of breakdown in Europe with MICHELIN ONCall.

** 34 European countries: Andorra, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Macedonia, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, UK.

 

This other service might interest you:

MICHELIN SERVICE PRO

A European network of
providers to service
your fleet

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