How to avoid the stress of a breakdown?

Published on 1 February 2023 - 4 reading minute(s)

A flat, blown-out, worn, or damaged truck tyre that requires roadside assistance can be very expensive, especially on the motorway. Beyond the cost of an idle vehicle, it can be hard to estimate the price of a breakdown service. How can you avoid the stress of a breakdown and keep from paying full price? Discover these 3 tips from our Michelin experts and the testimony of Fabrice Laroche, manager of Auvergne Méditerranée.


Karim Essaadi, Service Designer at Michelin; Franck-Olivier Delannel, Michelin Services and Solutions Customer Experience Manager and Socheatra Chan, Michelin’s Technical and Commercial Trucks Customer Trainer

1 – Regularly maintain and inspect your truck and tyres

A daily maintenance schedule can prevent certain breakdowns. “Check your truck before each trip,” says Socheatra Chan, Michelin’s Technical and Commercial Trucks Customer Trainer.
“Tyres require special attention. Remember to check your tyre pressure regularly, ideally every month. Correct tyre pressure improves safety by offering better grip and reducing the risk of blowouts”.
“Thanks to the training we provide to drivers and workshop technicians, professionals are acquiring tyre maintenance skills. And we know that prevention is better than cure.”


Fabrice Laroche, Auvergne Méditerranée manager

“A breakdown on the motorway can quickly become expensive”

Fabrice Laroche manages Auvergne Méditerranée, a family-owned transport company located north of Clermont-Ferrand. His fleet comprises 50 or so semi-trailers, mostly refrigerated. He explains why he chose Michelin services and solutions to simplify his organisation and avoid extra costs when breakdowns occur.

“My trucks cover 4 million kilometers a year, 95% of them in France. I have an average of four blowouts a year, two of which are caused by foreign objects, such as a piece of scrap metal on the road or motorway.

A tyre breakdown always causes problems. Thanks to Michelin’s e-mail or SMS alerts, I can anticipate certain problems and sometimes even prevent a breakdown, in the case of low tyre pressure. I then notify the driver, who checks the tyre and changes it if there is a spare.

Every transport company worries about tyre blow-outs since they can’t be predicted. But we can try to prevent them! If they do happen, a breakdown service on the motorway quickly becomes expensive: in France, it costs around €2,000. Preventative maintenance of my fleet is my key strategy for avoiding breakdowns. I subcontract this task to a Michelin-approved service provider who checks my truck tyres every week on site.”


2 - Register for a breakdown service

When you do have a tyre puncture or blowout, you can’t avoid calling roadside assistance. However, you can keep costs down by using an efficient breakdown service with upfront pricing.
Karim Essaadi, Service Designer, and Franck-Olivier Delannel, Michelin Services and Solutions Customer Experience Manager, explain the four key advantages of the MICHELIN ONCall breakdown service :

  • - The MICHELIN ONCall service has a 2.5-hour(1) average response time in Europe: day or night, all week and on weekends, 24/7. This average response time is proven, consistent, and verified.
  • - The service covers 34 countries across Europe in 24 languages, with a single point of contact.
  • - Transparent rates with no nasty surprises.
  • - A network of 3,300 European partners to guarantee a rapid response everywhere: a simple call or click sets everything in motion”


3 – Get a transparent price for breakdowns anywhere in Europe

“In addition to the anxiety of a breakdown, uncertainty around costs adds to the transport company’s stress. With MICHELIN ONCall, transparency allows fleet managers to calculate repair costs in advance, no matter the situation. For example, we offer a flat rate for motorway repairs in France,” say Karim Essaadi and Franck Olivier.


Source :

(1) 2021: Average downtime in Europe with MICHELIN ONCall.

You are using and outdated Web Browser.

You are using a browser that is not supported by this website. This means that some functionality may not work as intended. This may result in strange behaviors when browsing round.

Use or upgrade/install one of the following browsers to take full advantage of this website

Firefox 78+
Edge 18+
Chrome 72+
Safari 12+
Opera 71+